Terms of service
This website is operated by Heart Made Prints. Throughout the site, the terms “we,” “us,” and “our” refer to Heart Made Prints. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.
1. General Conditions
By using our site and services, you agree not to misuse our products or services or violate any applicable laws or regulations in your jurisdiction.
We reserve the right to refuse service to anyone at any time for any reason, including suspected fraud, policy violations, or abusive behavior.
Content transmitted through the site (including uploaded photos or artwork for custom products) may be transferred unencrypted over various networks. Payment information is always encrypted and processed securely.
2. Online Store Terms
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
By placing an order, you represent that you are at least the age of majority in your state or province, or that you have permission from a legal guardian.
3. Products & Services
Custom Products
Most of our products are custom-made, including photo magnets, prints, and personalized items.
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All custom products are final sale and non-refundable, except in cases of manufacturing defects or errors caused by us.
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Because items are made based on your uploaded content, we cannot accept returns or exchanges for reasons such as incorrect photos, spelling errors, or design choices approved at checkout.
Product Availability
We reserve the right to limit or discontinue any product or service at any time, without notice.
4. Pricing & Billing
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All prices are listed in USD unless otherwise stated.
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Prices and promotions may change without notice.
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We reserve the right to correct pricing errors or inaccuracies, even after an order has been placed.
You agree to provide current, complete, and accurate billing and shipping information for all purchases.
5. Shipping & Order Fulfillment
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Production and estimated delivery timelines for custom products are listed on product pages.
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These timelines are estimates and not guaranteed.
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Customers are responsible for providing accurate shipping details.
We are not responsible for lost or delayed shipments resulting from incorrect addresses or carrier delays once the order has shipped.
6. Returns & Refunds
Please review our Refund & Returns Policy for full details.
In general:
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Custom-made products are not eligible for returns or refunds
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Gift cards (if offered) are non-refundable
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Refunds may be issued for defective or incorrect items caused by us
7. Accuracy of Information
We strive to display product descriptions, images, colors, and details as accurately as possible. However, variations may occur due to screen differences or the nature of custom production.
We are not responsible for typographical errors, inaccuracies, or omissions on the site.
8. Warranties & Limitation of Liability
Our products are provided “as is” and “as available,” except where required by law.
We are not liable for damages arising from misuse of our products or services.
To the fullest extent permitted by law, Heart Made Prints shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising from the use of our products or website.
9. User Content & Intellectual Property
By submitting photos, artwork, text, or other content for custom products, you confirm that:
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You own the rights to the content, or
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You have permission from the rightful owner to use it
You agree not to submit content that infringes on copyrights, trademarks, or other intellectual property rights, or content that is illegal, offensive, or inappropriate.
We reserve the right to refuse or cancel orders containing prohibited content.
10. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page.
Your continued use of the site after changes are posted constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms of Service should be sent to:
Last updated: February 2026